Frequently Asked Questions

DigiAdvisorConnect is an independent third-party support and customer guidance service. We offer general phone assistance and information about online shopping topics.

No. We are not affiliated with, associated with, authorized by, sponsored by, or endorsed by Temu. Temu and its trademarks belong to their respective owners.

General guidance and information on topics such as orders, shipping, returns, refunds, account navigation, and finding official Temu resources.

Our phone line is intended to be available 24 hours a day, 7 days a week, subject to actual service availability and scope.

No. We cannot access your Temu account, orders, or payment details, and we cannot see Temu's internal systems. We will never ask for your password, full card number, bank login, or verification codes.

No. Only Temu or your payment provider can issue refunds. We can help you understand where to look for refund information and how to reach official Temu support.

No. We cannot cancel, change, or re-address orders. Any order change must be requested through the official Temu app or website.

Use the official Temu app or website. Our Temu Support Guide links to the official site and help center. Always confirm you are on the real Temu domain before signing in.

Call 1-888-891-3743 or send a message through the Contact page.

We handle information as described in our Privacy Policy. Please never share passwords, full card numbers, or one-time codes with anyone, including us.